How to Deposit or Withdraw Funds From the WhiteBIT Balance?

To make a deposit, click the yellow “Deposit” button in the top menu. You can also find it on the “Home page” banner.

You will see a window where you can select a digital asset or national (fiat) currency for your deposit.

How to Deposit Fiat Currency?

The available deposit methods depend on the selected currency, as different payment providers support different options. For example, you can top up your USD balance using Checkout Visa/Mastercard, Volet.com, Apple Pay, or Google Pay.

Keep in mind that Volet.com is a third-party service, and you’ll need a Volet account to use it for deposits. Meanwhile, Checkout Visa/Mastercard, Apple Pay, and Google Pay allow direct deposits from Visa and Mastercard bank cards.

To deposit using the Checkout Visa/Mastercard method, click “Add credit card and proceed,” then enter your card details in the pop-up window.

How to Deposit Cryptocurrency?

You can deposit crypto by transferring it from an external wallet via blockchain or purchasing it with fiat using a Visa/Mastercard. Note: not all cryptocurrencies can be purchased directly with a bank card. To check the available deposit options, enter the ticker symbol of the cryptocurrency you want, and the supported methods will be displayed on the same page.

Blockchain Transfer

To deposit via blockchain, select the address type and network, then copy the deposit address. Next, paste the address to your external wallet. Make sure to select the correct network, as some assets support multiple networks. Sending funds to an unsupported or incorrect network (e.g., transferring USDT on the Tron network to an Ethereum address) may result in irreversible loss.

Alternatively, you can deposit cryptocurrency using a Web3 wallet. Simply select the wallet, connect it by signing the transaction, enter the deposit amount, and click “Continue.” Then, finalize the transfer by signing the transaction again.

Buying Cryptocurrency with Fiat

To purchase crypto using Visa/Mastercard, select this option from the available deposit methods, choose the fiat currency you want to use, enter the amount, and click “Continue.” You’ll be redirected to the UTORG payment service, where you can complete the purchase with your bank card in just a few steps.

Where Are Transactions Displayed After Deposit?

Once your deposit is processed, the funds will appear in your Main Balance.

What If My Deposit Hasn’t Been Credited?

Contact our support team if your deposit hasn’t been credited or the withdrawal status remains unchanged for more than 24 hours. To submit a request, сlick the question mark icon in the upper-right corner of the menu. Select “Create a Ticket” in the pop-up window and follow the instructions.

Indicate the following data to ensure quick processing of the request:

• Answer language;
• Category;
• Topic;
• Problem or a question;
• Transaction hash.

Expect a response to your request within 5 minutes.

How to Withdraw Funds?

Withdrawal is available for both fiat and crypto. To withdraw an asset, go to “Balances” in the top right corner and click “Withdraw” next to the cryptocurrency you want to withdraw.

Crypto Withdrawal

Select the asset you want to withdraw, enter the amount, and choose the network. Then, paste the recipient’s address and click “Continue.” Confirm the withdrawal request to finalize the process.

Pay attention to the fees while depositing or withdrawing money. Holding 200+ WhiteBIT Tokens (WBT) guarantees you free withdrawals of ETH and ERC20 tokens.

How Long Does It Take for a Transaction to Be Processed?

All withdrawal requests are processed within ≈ 10 minutes. In exceptional cases, the processing time may be longer, but not longer than 24 hours.

Every transaction must be validated on the network, which involves adding it to the blockchain. The confirmation time depends on how long it takes to generate and include a new block in the asset’s blockchain. You can find more details about the required number of confirmations in our Help Center under “Payments” → “Other” → “Number of network confirmations.”

Different assets require varying numbers of confirmations, which can be tracked using a blockchain explorer—a specialized website that displays all blockchain activity, including transaction statuses, fees, asset values, and other details.

Popular explorers include Blockchain for Bitcoin, Etherscan for Ethereum, and Tronscan for Tron. On WhiteBIT, explorers are integrated directly into the exchange’s wallet for seamless tracking.

To open a blockchain explorer in the app, tap the asset’s ticker in the bottom menu and select the desired explorer. In the web version, click the link icon next to the asset’s ticker and choose the explorer in the pop-up window.

Why Is My Withdrawal Delayed?

Withdrawals may be delayed if the amount exceeds $100,000, as larger transactions require more network confirmations. Processing time also depends on network congestion.

If you experience any issues or have questions, feel free to contact our support team—we’re here to help.

Withdraw Fiat Currency

Choose the currency you want to withdraw, select a payment provider, add your withdrawal card, and click “Continue.” Then, confirm the withdrawal request to finalize the process.

Fees

A commission is charged for depositing and withdrawing fiat currencies. The fee amount depends on the selected payment provider and the withdrawal currency:

Visa/Mastercard.

• EUR and USD—3.5% on deposit and 2% + 2 EUR/USD on withdrawal;
• KZT—3.5% on deposit, 1.5% on withdrawal.

Visa/Mastercard Checkout.

• BGN, CZK, GBP, PLN, EUR, USD—1.5% on deposit and withdrawal;
• TRY—2.5% on deposit.

Visa/Mastercard Checkout Global.

• BGN, CZK, PLN, EUR, and USD—3.5% on deposits and withdrawals.

ZEN.

• EUR—1% on deposits and withdrawals;

Volet.com.

• EUR, GBP, KZT,—1.5% on deposit and withdrawal;
• TRY—1.5% on deposit and 2.5% on withdrawal.

Google Pay and Apple Pay.

• BGN, CZK, EUR, GBP, PLN, USD—1.5% on deposits from EU banks and 3.5% for non-EU banks and commercial cards.

SEPA.

• EUR—0.2% on deposits and 5% on withdrawals.

SEPA Clear Junction.

• EUR—0.1% on deposits and withdrawals.

B2B SEPA Clear Junction.

• EUR—0.1% on deposit.

SEPA FINCI.

• EUR—0.1% on deposit and 5% on withdrawal.

Find out more about fees on the “Fees” page.